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FAQ
  1. Why should I back up my database? It is modified frequently, so any backup would quickly become out-of-date.
  2. How can I find out which version of Java is installed?
  3. Does KP-Backup support FileMaker Pro?
  4. Does KP-Backup support Linux?
  5. Does a user have to be logged in for KP-Backup to operate?
  6. When the "Append Timestamp" option is enabled, and the source is a single database file, the resulting backed up file has a different icon, and the OS does not recognize it as a FileMaker database. Why is that?
  7. Why are the 29th, 30th and 31st dates not available for monthly schedules?
  8. I have downloaded the trial version. Why are backups not working?
  9. Why am I not receiving email alerts?

  1. Why should I back up my database? It is modified frequently, so any backup would quickly become out-of-date.

    Backups are critical for minimizing the risk of data loss. This is especially important in the case of shared databases, where the risk of corruption or accidental deletion is higher. KP-Backup's timestamp feature makes it easier to restore a backup from a particular date in cases where databases are modified frequently.



  2. How can I find out which version of Java is installed?

    Please follow the instructions below. 
    Windows
    1. Start a Command Prompt via: "Start" → "Programs" → "Accessories" → "Command prompt"
    2. Type "java -version" and press Enter.
    3. The installed java version information will be displayed.
    Mac OS X
    1. Start a Terminal via: "/Applications/Utilities/Terminal"
    2. Type "java -version" and press Return.
    3. The installed java version information will be displayed.



  3. Does KP-Backup support FileMaker Pro?

    No, unfortunately KP-Backup does not support FileMaker Pro.



  4. Does KP-Backup support Linux?

    Not at the present time. If FileMaker releases an updated Linux edition we will consider supporting it.



  5. Does a user have to be logged in for KP-Backup to operate?

    No, it is not necessary for a user to be logged in. Backups are performed by a background service which starts automatically when you start your computer. The backup will start as long as your computer is on at the scheduled backup time.



  6. When the "Append Timestamp" option is enabled, and the source is a single database file, the resulting backed up file has a different icon, and the OS does not recognize it as a FileMaker database. Why is that?

    This is because the extension of the file has changed. E.g. "KP-BACKUP.FP7_200601011200". If you wish to use this file, edit the filename to remove the timestamp and it will be the identical to the original file. (E.g "KP-BACKUP.FP7".)


  7. Why are the 29th, 30th and 31st dates not available for monthly schedules?

    These dates are not selectable because of the varying number of days in a month. If you wish to schedule a backup for the last day of a month, please choose the "Last Day" option.



  8. I have downloaded the trial version. Why are backups not working?

    Please ensure that you have correctly entered your trial license key. The trial license allows full functionality for a limited period of time.



  9. Why am I not receiving email alerts?

    Please ensure that your SMTP mail server allows email messages to be sent from the computer on which KP-backup is installed.

 
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